ck cricket's Privacy Policy
This policy gives a full account of how we collect, store, and protect the information you provide while using our platform.
Introduction and Scope
ck cricket treats the privacy of its users as a top priority. This policy applies to citizens of Bangladesh who use our website, mobile application, and related services. It describes how personal information is collected, where it is stored, who it may be shared with, and what your rights are.
This policy supplements our Terms and Conditions, and both documents should be read together. If there is any conflict between them, this privacy policy will take precedence, but only on matters of data storage and protection.
You must be at least 21 years old to register for ck cricket's services. We do not knowingly collect information from minors.
Information We Collect
2.1 Registration and Account Information
When you create an account, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID number or passport details (for identity verification)
- Residential address
- Preferred language and communication method
2.2 Financial Transaction Information
We record transaction details during deposits and withdrawals. ck cricket processes payments through bKash, Nagad, and Rocket. This information includes the date and time of the transaction, the amount, and the mobile wallet number used — not the full card or account number.
2.3 Device and Browsing Information
Our platform automatically collects certain technical information, including:
- IP address and device type
- Browser name and version
- Operating system information
- Page visits, session duration, and navigation patterns
- Information from cookies and similar tracking technologies
2.4 Gaming Activity Information
Your betting history, game sessions, win/loss records, and bonus usage are stored. This information helps ensure the security of your account and supports compliance with responsible gaming guidelines.
Purposes of Using Information
ck cricket uses collected information only for the following purposes:
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals and monitoring transactions
- Detecting fraudulent activity and maintaining platform security
- Managing responsible gaming tools such as limit-setting and self-exclusion
- Providing customer support via 24/7 live chat and email
- Complying with applicable laws and regulations
- Conducting analysis and research to improve service quality
- Sending relevant offers and promotional information with your consent
We do not sell your personal information to third parties or transfer it for any commercial purpose.
Data Storage and Security
4.1 Retention Period
Collected information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a set period to meet legal obligations and resolve potential disputes. This period is generally up to five years from the date the account is closed.
4.2 Technical Security
ck cricket uses SSL encryption to secure all data exchanged between you and our servers. Our server infrastructure includes firewalls, intrusion detection systems, and regular security audits.
We use industry-standard hashing algorithms to store passwords. Financial transaction data is protected by an additional layer of encryption.
4.3 Staff Access
Only authorised staff members whose job requires it can access a defined set of user data. All staff are bound by confidentiality agreements and are required to follow data protection policies.
Sharing Information with Third Parties
ck cricket may share information in the following limited circumstances:
5.1 Service Providers
We use trusted third-party services for payment processing, identity verification, and technology infrastructure management. These parties receive only the information needed for their specific task and are contractually bound to uphold our privacy standards.
5.2 Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from investigative authorities, or applicable legal requirements. In such cases, we provide only the minimum information legally required.
5.3 Fraud Prevention
Limited information may be exchanged with industry-standard verification agencies to prevent money laundering and fraudulent activity.
Cookie Policy
Cookies and similar technologies are used on the ck cricket website. Cookies are small text files stored in your browser that help improve your experience on the site.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and run security functions. These cannot be disabled.
- Functional cookies: Remember your preferences such as language selection and display settings.
- Analytics cookies: Collect aggregated data on page visits and user behaviour, which is used to improve services.
You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some features to stop working properly.
Your Rights
You have the following rights regarding your personal information:
- Right of access: You can request to know what information we hold about you.
- Right to rectification: You can request that incorrect or incomplete information be corrected.
- Right to erasure: In certain circumstances, you can request that your information be deleted, unless a legal obligation requires otherwise.
- Right to object to processing: You can object to your information being used for marketing purposes, and we will honour that request.
- Right to data portability: You can request your information in a readable format.
To exercise any of the above rights, contact our support team. We generally respond to such requests within 30 days. In some cases, identity verification may be required before a request is fulfilled.
Protection of Minors
ck cricket's services are for persons aged 21 and above only. We do not knowingly collect information from minors. We follow an ID-based verification process to confirm age at the time of registration.
If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.
International Data Transfers
Our servers and technology infrastructure may be located in various countries. When information is transferred outside Bangladesh, we ensure that the receiving party provides a level of protection equivalent to the standards described in this policy. This is achieved through contractual protection clauses, data processing agreements, and technical security measures.
Policy Changes and Updates
This privacy policy may be updated from time to time due to changes in services or legal requirements. For significant changes, we will display a notice on the platform or inform you at your registered email address.
Continued use of the site after any changes means the updated policy has been accepted. Previous versions are available from the support team upon request.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, contact our support team. Immediate help is available through 24/7 live chat.
For answers to common questions, visit our FAQ section — it covers many questions about privacy, payments, and accounts.
Email: [email protected]
We take every complaint seriously and work to resolve it as quickly as possible.